Positions

Built small, kept sharp — a bootstrapped storefront trusted by 8,000+ customers for executor licenses, game utilities, and digital keys with instant delivery.

Providing dedicated customer support for a digital products storefront specialising in executor licenses, game utilities, and digital keys — trusted by over 8,000 customers.

• Handle support tickets and resolve customer issues, ensuring satisfaction with instant-delivery products.
• Verify product safety and key authenticity, acting as a trusted point of contact for all customer queries.
• Uphold GCkeys' core values of clear pricing and fast delivery by maintaining transparent, no-delay support.

Wearing multiple hats across the organisation. Overseeing support operations, managing community interactions, and leading the staff team.

• Keep the team aligned and handle escalations, ensuring smooth day-to-day operations.
• Manage community engagement and maintain a healthy, positive environment.
• Oversee staff performance and support workflows across all departments.

Paid role supporting a digital platform's user base and operational integrity.

• Served as first point of contact for 10+ daily user inquiries via tickets and live chat, resolving 80% of issues independently with a 95% satisfaction rate across a 40,000+ user base.
• Triaged, prioritised, and documented support requests using internal ticketing systems, ensuring timely escalation for complex cases.
• Participated in weekly remote staff meetings to share insights on user pain points and contribute to platform improvements.