Nerfine.xyz
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Professional support agent. Performative.

Mathis (Nerfine) — multi-platform support specialist with 56,000+ users served across customer support, technical troubleshooting, and community management.

4.7 / 5·< 5 min avg response·
FRFRENENESES
·@nerfine (Mathis)
ServicesExperiencePortfolioRatesReviewsNow

100,000+

Users served across platforms

50+/day

Peak ticket volume handled

< 5 min

Average response time

Languages

FRFRENENESES

What I do

Comprehensive support and technical assistance to keep your platform, community, and users safe and satisfied.

Customer Support

Ticket management, live chat, dispute resolution, and escalation handling with a focus on satisfaction.

Technical Troubleshooting

Windows, remote desktop, and issue diagnosis broken down into clear, actionable steps.

Community & Staff

Moderation, staff onboarding, performance monitoring, and building healthy, engaged communities.

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Mathis (Nerfine)

Mathis (Nerfine)

@nerfine

Multi-platform support specialist providing exceptional customer service and technical assistance.

Currently working on

See /now →

Holding 2 concurrent roles across support, community, and general management.

Building reusable documentation templates and automation scripts for faster client onboarding.

Career timeline

Mar 2026 – Present
General ManagerMadium
Active
Oct 2025 – Present
Staff Team MemberRoStake
Active
Jun 2026 – Aug 2026
ModeratorBloxflip
Jul 2025 – Oct 2025
Admin Support & Volunteer TechnicianBunni.lol
Full details on positions page →

Licenses & Certifications

Certified Top Candidate

Resumelyn

Issued May 2026 · Credential ID RML-2026-TOP5

Show credential

Case Studies

Bunni.lol

40% faster resolution through automation

Wrote batch scripts to automate the most repetitive troubleshooting steps across a 50,000+ user platform. Combined with structured documentation, average resolution time dropped by 40%.

50,000+ users40% faster resolution15+ volunteers onboarded

RoStake

95% satisfaction across 40,000+ users

Managed first-contact support for a high-volume platform, independently resolving 80% of tickets with <5 min average response time. Documented pain points into actionable product feedback.

40,000+ users95% satisfaction rate80% independent resolution

Madium

Full operations lead across support, staff & community

Took over as General Manager across all departments — built onboarding processes, standardised escalation workflows, and aligned the team around shared standards.

Multi-department oversightStaff onboardingEscalation frameworks

Languages

FrenchFRFrenchNative
EnglishENEnglishFluent
SpanishESSpanishBasic

Skills & Tools

Moderation (Bloxflip)

Report ReviewRule EnforcementBan AppealsTeam Coordination

Customer Support

Ticket ManagementLive ChatDispute ResolutionEscalation HandlingEscrow Support

Community & Staff

Team CoordinationStaff OnboardingModerationPerformance MonitoringCommunity Engagement

Technical Support

Windows TroubleshootingRemote DesktopIssue Diagnosis

Documentation

SOPsHelp ArticlesKnowledge BasesUser GuidesEN/FR Bilingual Docs

Tools & Software

GitHubMarkdownExcel / Google SheetsTicketing SystemsDiscord

4.7 / 5 — featured reviews & community feedback

What clients and teammates say about working with me.

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Have questions?

Check the FAQ for answers about availability, rates, and how I work.

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