Open to worknerfine
Professional Support Agent
FR
EN
ESMulti-platform support specialist providing exceptional customer service and technical assistance
Currently working on
See /now →Holding 3 concurrent roles across support, community, and general management.
Building reusable documentation templates and automation scripts for faster client onboarding.
Career timeline
Licenses & Certifications
Available for hire
Looking for a dedicated support specialist? Let's talk about what you need.
Hire me →Featured Reviews
Trustpilot
He is a very good staff member and communicates well with the team. He is extremely quick to respond and has an amazing level of professionalism. Customer support has never been better than this.
I know this dude personally, amazing amazing person known him about 5 years probs or so, he's never let me down or betrayed me and always has a positive service, keep up the good work nerfine i been watching you build your legacy for years -HB
Nerfine managerz W W guy no jokes, best 😭
Reviews
TrustpilotLiterally the best staff manager of all time
Literally the best staff manager of all time. Always professional and very kind to his subordinates.
Nerfine is best helper
Nerfine has helped me so much so i HAVE to rate him 5 starts he helped me with so many things 10/10 support agent
Amazing support
His support is amazing, he is professional, patient, understanding.
This guy didnt stop until he fixed my problem
This guy didnt stop until he fixed my problem, and took his time to help me cause i had no clue what i was doing
Best person you can find
Really nice and mature person, he's very professional, he know how to write code and make .bat files in windows, he's mature, nice, professional, and a bit funny, he can also speak multiple languages which is really cool.
Good buddy
Good buddy. Very professional, always down to get dirty to fix an issue. Very chill dude otherwise, very funny guy.
Case Studies
Bunni.lol
40% faster resolution through automation
Wrote batch scripts to automate the most repetitive troubleshooting steps across a 50,000+ user platform. Combined with structured documentation, average resolution time dropped by 40%.
RoStake
95% satisfaction across 40,000+ users
Managed first-contact support for a high-volume platform, independently resolving 80% of tickets with <5 min average response time. Documented pain points into actionable product feedback.
Madium
Full operations lead across support, staff & community
Took over as General Manager across all departments — built onboarding processes, standardised escalation workflows, and aligned the team around shared standards.
Languages
FrenchNativeEnglishFluentSpanishBasicSkills & Tools
Customer Support
Community & Staff
Technical Support
Documentation
Tools & Software
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