FAQ

Yes. I'm currently open to new support roles or contracts. The best way to reach me is via Discord (@nerfine) (slower responses) or through the contact form. I typically respond within a few hours.

I'm based in France and operate on CST/UTC-6 . I'm flexible on hours and have experience working across different time zones.

Yes. I currently hold multiple concurrent roles and am active across the week including weekends. Availability can be discussed based on the role's needs.

I operate as a registered sole trader (Micro-Entreprise) and can take on long-term contracts or full-time-equivalent remote positions. I'm fully set up to invoice legally.

I work across Discord-based communities, ticketing systems, live chat, and email. I'm comfortable with most support stacks, if you use something specific, just ask.

No, all my services are performed exclusively remotely. I don't do physical repairs, on-site intervention, or hardware sales.

Yes, this is one of my core services. I've authored help articles, knowledge bases, onboarding guides, and bilingual (EN/FR) technical documents. I can also standardise existing processes into written SOPs.

Yes. I currently serve as General Manager at Madium, overseeing support, community, and staff operations across departments, including onboarding, escalations, and performance monitoring.

Rates depend on the scope and type of engagement. I'm open to discussing per-hour, monthly retainer, or project-based arrangements. Reach out via the contact form or Discord to discuss.

Yes. I'm a registered Entrepreneur Individuel (Micro-Entreprise) in France — SIREN 989 428 099, APE 8211Z. I can issue proper invoices for any engagement.

French is my native language, English is fluent (all my professional roles are conducted in English), and I have basic Spanish. I can write documentation and handle support in both French and English.

The fastest way is through contact form. Tell me about the role, platform, expected volume, and we'll go from there.

Usually within a few hours on Mail. For contact form submissions, within 24 hours at most.